FAQs

Q. How do I search for a product?

There are a number of ways for you to see if we have your favourite character in our store. The most common way to shop with us is to browse through the categories in the main navigation, or by clicking on the "search" icon in the header.

Alternatively, if you have a specific product in mind, you can search the product name, or keyword, into the search box in the top right corner of the website.

Q. How do I work out my size?

Please refer to our Size Guide

Q. How do I place an order?

You can order online 24 hours a day, 7 days a week. You can view and amend your order at any time by clicking on  your ‘cart’ in the top right hand corner. When your order is complete, click on ‘Checkout’ and enter your customer details, delivery details and payment information.

You can register as a guest if you prefer or as a new customer. New customers will be able to get occasional emails about discounts and new lines and products.

Q. I've changed my mind! Can I cancel an order?

If you wish to cancel your order please email us at info@coolclobber.com to request this. Unfortunately, if your goods have already been dispatched, we will be unable to cancel your order and you will need to return the item(s) to us for a refund.

Q. What countries do you ship to?

We ship to all European countries, please be aware orders shipped to European countries will incur an extra charge to cover the cost of delivery. All items will be tracked you will receive your tracking code via email.

Q. How much is delivery?

UK Delivery Prices

Standard Delivery over £20 - FREE (1-2 Days)
Standard Delivery up to £19.99 - £1.99 (1-2 Days)
Next day Delivery Order by 1pm - £3.50

European Prices

Standard Delivery Tracked - £8.50 (3-5 Days)
Standard Delivery Tracked over £30 - £12.00 (3-5 Days)

Q. I've placed my order, how long do I have to wait before I receive my goods?

This depends on which delivery service you have picked, if you have picked standard delivery then your item should be with you within 3 working days of placing your order. If you have selected next day delivery and you have placed your order before 1pm your item should be with you the next working day. You will always receive confirmation from our warehouse informing you of when your item has been dispatched.

Q. Can I return an order?

Yes, you can return your order within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your Item must also be in the original packaging.

Please refer to our Returns Policy to find more information on how to return your order.